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T1: From Vicki for Shana
Remote User:
Date: Sunday November 02, 2003
Time: 06:04 AM
I think this is the first time I have ever spoke about a reading, with the clients name attached, in open forum. I make it a practice not to do this.
However, I think since Shana wanted to post her questions on WHAT HAPPENED publically...I will answer her...publically.
Since I do believe that there are 2 sides to everything... here is my side.
Shana is true in stating that I was frustrated with her. In fact, frustrated is probably an understatement.
By the time Shana got herself scheduled for this reading, there was most definitely a conflict between us. I would guess her post here on the message board clearly states that she felt the conflict as well, even though rather than to address the conflict I was more than prepared to refund Shana's fee and call it a day with her, rather than to address the reasons why I had become upset with this client.
I tried to read her, even though I was aggravaited with her. I could not do it which is typical for me. How can I truly offer a good reading, laced with any kind of compassion, when I am frustrated by the person...I am trying to connect with?
My guides will not let me.
Anyone reading this board should understand that there are just people who you do not connect with. You meet them, and there is something about their actions that you don't care for.
Certain people will just ripple your waves. There is something in them, you don't understand. I can't LOVE everyone. It doesn't mean I hate them either.
In fact, I think it is much better to STOP THE READING and give the refund when I am sitting there so aggravaited my eyes are rolling around my head.
Now...why would I be so aggravaited?
You will see that Shana states initially, we clicked.
There is more than 1 reason WHY I became frustrated with this client...not just one thing ever annoys me. I am a mother =) I have tolerance combined with understanding...
So...here is the story of Shana...
Shana had phoned in to schedule a pet reading. We didnt get her date confirmed as she needed time to collect pictures of her pets, scan them and email them.
This is fine. No stress.
My assistant tried to contact Shana 4 times via email over probably a 2 week period. Shana replied only once.
So...for over 4-5 weeks, we had to keep a paper trail of the client who had prepaid for her session, but did not call back to get an appointment time. (Shana)
I am a small office. I don't have a ream of secretarys to keep tabs of who paid, who didnt paid, who said they will pay and so on. We have a system set up and we try to follow it to keep the price of my readings down. I would LOVE to have another assistant so that I could offer additional services which would eventually lead to some form of paper work...But that would mean my prices would go into another category. And...it means that a lot of people could never afford me.
Do a Google on Pet Psychics. My price remains reasonable for the amount of credentials I have been blessed to obtain.
This is because I don't have a office window that overlooks the skyscapes, I don't have 22 assistants, and I work very hard at providing folks with ethical readings without a lengthy wait.
Shana took so long to get back with us to schedule. THIS was not a problem actually. It was extra work, but not a problem. It only became a problem when coupled with other factors.... Read on =)
Frustration #1.... When Shana finally called...she gets me when I am in between readings. I had just finished a very sad reading for someone who had went thru an upsetting ordeal. My heart was sad for them. I have heard all of the storiues and instruction that a psychic should NEVER become to attached to those they read for. But how do you do that? So...when Shana called in, she had got me right after a session where my heart had broke for the client.
My mind was with that prior client...not FULLY on Shana.
Shana says... O this is SHANA and I want to schedule my appointment. Ok..for a moment I had no clue who Miss Thang was. Imagine that? I talk to like 100 people a month on the telephone and I couldnt remember Shana?
She refreshed my memory and I grabbed the appointment book... (So here is #3 frustration) #1No reply to Ellens emails... #2Pays and schedules almost 6 weeks later #3 Expects me to just remember her right off the bat
I tell her I am going to grab the planner and .... TA Duhhhhh FRUSTRATION NUMBER 4.... She wants her reading that day???? Hello? That day?
She wants to GET HER READING THAT DAY... IN A COUPLE OF HOURS.... Whats up with that????
Unfortunately, there is sometimes a wait of anywhere from 1 or 2 days to 3-4 weeks to get an appointment with me.
I am not a 900 line. I am the ONLY person who does readings. And again, I am blessed, I stay busy. Because the readings are my job, I read 5-6 days a week. I used to read 7 days a week... Until my doctor took me off work 3 times in one year for exhaustion. I totally understand that when someone calls in for a reading, they would like it right then. HELL when I GET my readings (I dont read for myself} I like it right then. But sometimes I have to wait. And I am glad to wait....for a good psychic rather than get an on the spot reading with someone who may be reading my life from some the scripted work of an author rather than an actual psychic... so yes...most often you are not going to be able to phone my office and get a reading right then and there. If I can fit you in, I will. I understand your urgency. But I also won't lower the quality of my readings, so that I can get your cash and offer some yes and no answers or tell you that your dog chases cars.
When I explained to Shana she would have to wait for her reading...she like...hissed into the phone. There was this "noise" from her. I read people. And I read Shana.
She was upset right then because SHE could not get on that days schedule.
When I told Shana that I could not fit her into the schedule for that day...SHE is the one that became frustrated. Even...whinny.
I understand that people have situations that feel very important to them. But how do I decide that one persons pet reading is MORE IMPORTANT than a reading for someone who has lost a child, or possibly enduring a divorce or.....someone who has a missing pet?
Here is my feelings.... Pain is relevant to the person experiencing the pain. I am sure that Shana felt her reading was more important than those other clients that I had scheduled for the day. I am sure Shana felt that it was more important for her to GET HER READING that day whether I had a break or not.
But I have to operate my business fairly and the only way I can do that is to schedule people as they phone in to schedule. There are many a time I WILL get someone in on the same day because of a circumstance. But since Shana took so much time to schedule, I truly didnt feel her need was URGENT.....
Here is the funny thing, because of Shanas selfishness ... and that Narcisstic attitude.... I was able to tell Shana....her sun sign.... Out of the blue. And that was from speaking with her for 4 minutes.
Wonder...is that the one hit that I had with her she referred too?
When Shana called back in for her reading.... She called almost 15 minutes early.
All clients are told, to phone no sooner than 5 minutes before their scheduled time AS I WILL BE WITH ANOTHER CLIENT.
Now, even though Shana phoned in early, I was able to complete my reading with the client prior and take Shana.
Yes, her earliness frustrated me. Shana purchased a pet reading. She would have been told that the 30 minute reading would cover 2 pets.
In fact, this is all over the pet reading website.
Shana sent 3 pictures, of 3 cats. When I was setting up her appointment... she asked if she might also have a general reading.... along with her pet reading.
????? Hello again??? Could I come over and make you breakfast?
It is CLEARLY stated how I read and what you need time and time again on my website.
Shana did not bother to read OR she didnt care.
My psychic impression? Shana felt entitled. Shana doesn't care what you need.
Her nature is not one of consideration.
What can I say? If I feel like I cannot offer you a good reading, FOR ANY REASON.... even if it is because I just don't click with your pushy personality... I hand your money back with only the charge of $5.00
(Oh and Shana had a problem with that!) She demaned her ENTIRE fee back. Again, she must not of read ANY THING on the website.
I don't think many businesses or services offer that whether they are a psychic or psycholigist....
So what made me out of sorts with Shana?
The fact that she did bring that negative attribute out of me called FRUSTRATION.
She did make me change my rules about speaking out on qualities I could do without in my life.
I bend over backwards for 100% of my clientele. I try to do a good job. And I keep it honest in a field that is constantly shot in ass.
Am I all light, love and bunnies? No. I have emotions. I have feelings. Should I have to swing on demand? Or allow someone to post their opinions but I bite my tonque? I won't do it.
Shana.... The reason I was frustrated with you is ten fold. I don't get upset at one little thing. And...I wanted to just get off of the phone with you, once I realized that I could not read for you. (which by the way, when I told you about the kitten that had lived with your mother and had something going on with her liver, that was hit #1....hit #2 was when I told you your zodiac sun sign without having any date of birth) but...you had to go on and on. Whining. And...asking questions even though we had already decided that I could not/should not read for you. You kept me on the telephone and all information had become complete.
I didn't want to chat with you. I was frustrated...so I wanted to get off the phone... decompress for my next client.
So...I had to say good bye... where I wished you luck and saluted the parting. Your refund is written up and you will be refunded in full. Again, I wish you good luck but do not challenge my spirituality.
I am allowed to decide not to interact with a person.
What a posting. I hope I never have to do this again.
Vicki
